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Welcome to Software & Drivers, let’s identify your product to get started

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Welcome to Software & Drivers, let’s identify your product to get started

Or select your product from popular printers

The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

Sample product label

If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

  • 1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
  • 2. An HP System Information pop-up box will appear on your screen with your serial number.

The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.

Sample product label

If your computer is currently functioning you can find the serial number by using a simple keyboard command.

  • 1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
  • 2. An HP System Information pop-up box will appear on your screen with your serial number.
The product information label contains your serial number and product number. For almost all HP products, the product information label can be found from one of the following locations :
  • A label attached to the product (usually on the underside)
  • Laser etching on the surface of the product
  • Inside the battery compartment
  • A purchase invoice or receipt
  • Product packaging or shipping box
  • Documentation that came with the product
Sample product label
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HP printer setup (HP Smart app)

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Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

  • Place the printer and the computer or mobile device near the Wi-Fi router.

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

  • Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

  • After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

  1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

    If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

    Note:

    Disconnect from a Virtual Private Network (VPN) connection before downloading.

  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

    If your printer is not found, continue to the next step.

  4. Restore network default settings on the printer to prepare it for a Wi-Fi connection.

    • Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

    • Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

    • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

  5. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

Example of the HP Smart app home screen (mobile, computer)
  • To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

  • To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

  • To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

  • To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

  • To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

  • To learn about other app features, select one of the following links:

    • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

    • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

    • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

    • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

  • An HP printer that supports HP Smart

  • The printer is connected to a wireless network with internet access

  • A compatible mobile device or computer.

    • Android 7.0 and later

    • Apple iOS 13 and later

    • Windows 10 version 1803 and later

      For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com.

    • macOS 10.13 and later

      For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

  • Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

    • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

    • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

    • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

  • Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.

  • Arabic (Windows 10, Mac only)

  • Bulgarian

  • Catalan (Windows 10, Mac only)

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Croatian (Windows 10, Mac only)

  • Czech

  • Danish

  • Dutch

  • English

  • Estonian

  • Finnish

  • French

  • German

  • Greek

  • Hebrew (Windows 10, Mac only)

  • Hungarian

  • Indonesian (Windows 10, Mac only)

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Latavian

  • Lithuanian

  • Polish

  • Portuguese

  • Romanian (Windows 10, Mac only)

  • Russian

  • Slovak (Windows 10, Mac only)

  • Slovenian (Windows 10, Mac only)

  • Spanish

  • Swedish

  • Thai (Windows 10, Mac only)

  • Turkish

Which printers are compatible with the HP Smart app?

Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.

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Contact HP Support to get help

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Search your printer for a number labeled as Serial Number, Serial No, S/N or SN. The number is printed on a label. You might need to open the ink cartridge access area or scanner lid to reveal the label.

Sample product label

Look for the bar code stickers on your printer.The serial number on a Samsung printer can be used wherever an HP Serial number is requested.Samsung printers refer to a 'product number' as a 'model code' designated with 'M/C', and typically start with 'SL-...'.

Example of a Samsung printer product label

Example of a Samsung printer product label
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HP DeskJet 2630 // Ridiculously affordable All-in-one Printer

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