Genesis adjustable beds

Genesis adjustable beds DEFAULT

FAQ: My Adjustable Bed Stopped Working! What Do I Do?

A Guide for our Maximize ,Relax , and Revitalize models.

Has your Bed Boss adjustable bed suddenly stopped working? Don’t panic! Take a deep breath and keep your cool. Bear in mind that most adjustable bed problems can be quickly and easily resolved by a few, simple troubleshooting steps. If you have an issue that can’t be resolved by following this guide, we have our lovely support team available to help. Start with the steps below.

Step One: The Basics

First of all, ensure that your bed is plugged into the wall. How can you find out if your base is receiving power? Look for an illuminated green light on the power transformer box.

Secondly, make sure that you firmly re-attach the connection points all the way from the wall to the lift motor(s).

  • Check the connections from the wall to the control box. When you check the connection from the power transformer to the control box located underneath the bed, make note of the small black plastic box with a blue button on the wire. Remember the location of this button for troubleshooting steps to follow.

  • Check the connections from the control box to the individual lift motor(s). Take a moment to closely inspect connections from the control box to the motor(s). To do this, remove the plastic clip covering the motor connection(s) by squeezing its sides. Unplug and replug in the plugs to ensure they are fully seated in the control box. Finish by putting the plastic clip back into place. See the video below for a demonstration.

Don’t underestimate re-securing the connections from the motor(s) to the control box! A loose plug is often the number one cause for a head (or foot) motor that isn’t responding.

Step Two: Remote Sync

If your bed suddenly stops working, this usually means that the remote has lost its sync to the control box. What an easy fix! Remote sync instructions vary based on your model of bed. Consult your manual for exact instructions.

The blue reset button you found in the previous step will come in handy now. Depending on your model of bed, you will need to press and hold two buttons on your remote while pressing the blue reset button. Upon successful synchronization, you should hear a triumphant tune from your control box! You may now test your bed for functionality. 

Can’t recall where you placed your Bed Boss adjustable base manual? Find your manual online, or contact us by email.

Step Three: It's Still Broken!

Hopefully, you will not have to read this far down in the article—don’t fret if you do. At The Bed Boss, we offer a warranty you will not find elsewhere. We are ready to send out any replacement parts at a moment's notice, and our friendly support staff is eager and willing to help with any issue that may come up. Don’t hesitate to get in touch. We want you to love your bed!

Not able to fix your bed with the advice above? We would love to help get your bed back in working order. Get in touch with us online at

Useful video instructions for setting up various Bed Boss adjustable bed base models:

Sours: by Bradley’s. Replacement Accessories- Call or Text Us: () by Bradley’s. Replacement Accessories- Call or Text Us: ()

We are a family-owned mattress company in Salt Lake City and have partnered with Serta, Reverie, Leggett and Platt, and many other large companies for over 30 years. Because of this we have developed an excellent partnership with several of the top sellers of adjustable beds and mattresses as well as an developed an expertise at helping customers find replacements for damaged or lost remote controls. In addition we stock and have listed on our online store headboard brackets, premium bed frames, and unique mattresses designed to improve your sleep quality at a great price point. If you have any questions before ordering you can call and talk to one of our Utah-based team members Mon. - Sat., Mountain Time. 

You can send us an email with questions at [email protected] or call/text () If you need help ordering a remote or accessory you don’t see here, the best is to text us a picture of your old remote so we can look it up. If you don’t have your old remote or owners manual and cannot remember exactly what it looked like then send us a picture of the manufacturer and serial number under your base.

We include easy pairing instructions with every wireless remote purchase (wireless remotes need to be reprogrammed) and include a 30 day guarantee (see below for more info) to make sure your new product works as intended along with a one or optional five year extended warranty (see terms at checkout). Scroll below to browse our extensive selection of Adjustable Bed Remotes and Accessories as well as premium bases and natural mattresses which are adjustable bed-friendly. If you do not see your model needed there is a good chance we can order it if you reach out to us! Also, contact us if you have a serial number or need help identifying you model. We are adding more models daily! If you need a model that isn’t listed yet that we sell on eBay or Amazon you can text us and we will add it immediately with our discounted online prices.

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Hello, and Thank You for visiting  
Genesis Warranty Solutions 
& The Adjustable Bed Doctor! 

Located just East of Nashville, Tennessee, we are the largest Adjustable Bed Repair and Parts Service Center in the Southeast United States, Our in-home repair services are concentrated throughout Tennessee, North Georgia, North Alabama, North Florida, North Mississippi & Southern Kentucky.                             

WE ARE a Factory Authorized Adjustable Bed Service Center  for Leggett & Platt, Sleep Number, Comfortair, Craftmatic,  Serta, Sealy, Simmons & more.  Our factory trained service technicians are experts in diagnosing, and repairing all electrical or mechanical issues that may arise with your adjustable bed.  So whether you are just needing the correct part for your adjustable bed repair, or you're looking for a qualified Adjustable Bed Repair Service Technician, or both, you’ve found the right place. 
Adjustable Bed Troubleshooting, Adjustable Bed Problems?, Adjustable Bed Repair Parts Tennessee, Florida, Alabama, Georgia
Why use The Adjustable Bed Doctor for your Service & Repair needs?   

Your adjustable bed or electric bed are one of the most expensive appliances you own, and trusting just anyone to make a competent repair could end up being a costly mistake. While adjustable beds in general are very durable, and offer outstanding reliability,  at some point in time you're going to need it repaired.  

Every brand of electric adjustable bed or power base manufactured vary greatly in technology, and some are more complex than others. We offer to you over 20 years of experience diagnosing and repairing Adjustable Beds. We carry everything you need from Adjustable Bed Replacement Remotes, to Adjustable Bed Motors!  In other words… We Live, Breathe & Sleep All Things Adjustable Beds! 

Adjustable Bed Problems?   
We carry parts for most electric adjustable bed and power bases in order to get you back sleeping your best as quickly as possible.  
So whatever issues your bed may be  experiencing, we are just a phone call away.

Parts & Service Center Hours 
Mon-Fri 10am to 5pm CT
& Sat 10am to 2pm
*WE ONLY SHIP within the
&#;United States of 
Adjustable Bed Parts Help
Serta Adjustable Bed Parts, Leggett & Platt Adjustable Bed Parts & Accessories Leggett and Platt Adjustable Bed Remotes, Leggett and Platt Adjustable Bed Motor, Craftmatic Adjustable Electric Bed Remote, Tempurpedic Adjustable Bed Parts, Orthomatic Adjustable Electric Bed, Crraftmatic Bed Parts
Note:Due to different variations of adjustable bed replacement parts & models,  WE NEED to TALK to you FIRST in order to verify the problem you're having and the part you'll need. This helps us eliminate the issue of you receiving the wrong part for your bed, and help us give you Great Customer Service.   This is why we don't sell our Adjustable Bed Parts parts on our website.

This is especially important if you need Craftmatic Bed Parts & Craftmatic Craft 1 Adjustable Bed Parts.
Proudly a United States, Family Owned
& Operated Company

We are a Trustworthy & Reliable Company with NO COMPLAINTS.

Click the BBB link 
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We Sell CRAFTMATIC Bed Parts, Motors and Remotes, Craftmatic Craft 1 Remote, Craftmatic Bed Parts, MC
✅ Adjustable Bed: Best Adjustable Beds 2021 (Buying Guide)


Adjustable Bed Repair Parts & Service Center.  We Sell Leggett & Platt Adjustable Bed Motors, Remotes,  Tempurpedic Bed Parts, Ergomotion, Sealy, Sleep Number and more! - We Sell Adjustable Bed Parts,

Adjustable Bed Parts and Accessories, Adjustable Bed Troubleshooting, Leggett and Platt Bed Parts, Sleep Number Bed Repair Parts, Craftmatic Adjustable Bed Parts

Keywords: head, sleep number bed parts, adjustable bed parts, craftmatic bed parts, ergomotion replacement parts, adjustable bed remote control replacement, Adjustable Bed Warranty Service, Adjustable Bed Replacement Remote, simmons adjustable bed remote control replacement, serta adjustable bed replacement parts thumbnail

Beds genesis adjustable

The Genesis

The Genesis is the newest basic adjustable bed by Customatic Adjustable Bedz. Contolled with a hard-wired remote, there are several features it does not have, such as massage and Wall Glide. In appearance, it resembles the Activa, which has been Customatic's entry-level model. Its introduction did not attract the same level of attention in industry news as the Visionary, Equinox and iFit Sleep System did.

Customatic begins its description of the Genesis with a question: "Tired of piling pillows to prop yourself up in bed?" The intended role of this adjustable bed is simply the ability to elevate the head and feet of the sleeper to a comfortable position to facilitate a night of quality sleep. The Activa has a Head and Leg SYNC Postion Adjustment, which is not in the Genesis' description.

The remote control for the Genesis is wired to the base. The advantage of this is to keep from losing the remote–if you don't see it, just follow the wire. This highlights the principal disadvantage of wireless remotes: they can be easily misplaced.

Like all Customatic Adjustable Bedz models, the Genesis is mounted on a heavy-duty steel frame and equipped with electric motors capable of lifting normal users. A retainer bar at the foot of the deck holds the mattress in place as the bed articulates.

One important feature the Genesis does share with other Customatic models is Gravity Release, which allows gravity to lower the deck. This is a safety feature. Powered descent has the risk of malfunction leading to a too rapid lowering with an abrupt end. On the other hand, the motor(s) or gears could freeze up, not allowing the deck to come down, which would make it difficult (or for some users practically impossible) to get out of bed. Unpowered descent means that the bed can be lowered even if the electical system fails or power is lost.

Though not stated by the company, it is expected that Customatic's warranty on the Genesis will be for 20 years.

Add To Your Comparison Page

  • Listed Manufacturer

    Customatic Adjustable Bedz

  • Adjustable Bed Name and Model

    Customatic The Genesis

  • Location

    CUSTOMATIC Adjustable Bedz, Customer Care Center, PO. BOX , Riviera Beach, FL USA,

  • Inner Bed Composition

    Articulated steel frame powered by two electric motors.

  • Bed Cover Composition

    Not specified

  • Bed Height

    about 9 inches in flat position

  • Head and Foot Tilt Angle

    about 60 deg for head, 45 for foot

  • Motor Type

    Not specified

  • Massage System


  • Remote Features


  • Special Features

    Basic functions, Gravity Release

  • Price Category


  • Accessories and Add-Ons

    None named

  • Bed Warranty

    20 year limited warranty

  • Manufactured In


  • Restrictions

    Keep in sanitary condition, no abuse

  • Website

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How to Troubleshoot a Leggett and Platt Adjustable Bed Motor Tempurpedic \u0026 Sleep Number

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