Homestar loans

Homestar loans DEFAULT

Based on 36 home loan reviews as rated by the Mozo community.

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Recent Homestar home loan customer reviews

  • Homestar Home Loan
    Cannot answer simple questions

    I'm not even a customer yet and it was just painful trying to get information form them. Their website isn't accurate and when you as their customer service team anything that is super basic it's met with a request for your phone for the hard sell. Why organise for someone to call me when we haven't even established something as basic as wether they do construction loans or not.

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    Daboid, New South Wales, reviewed 3 months ago

  • Homestar Home Loan
    Terrible Customer Service

    I am looking to refinance existing investment loans and reached out. I had a few email exchanges and an initial interview was arranged with customer service representative. There were some confusions and I had to deal with two separate customer service reps in parallel. Everything stopped following initial interview. The last message I received said: "Apologies for the delay, however I haven’t heard back yet from management, please bear with us. If not this week I will get back to you early next week." I chased many times following this email but all my emails were ignored. Homestar Finance appear to offer good rates but customer service is the worst I have experienced. If initial interaction with them are so poor then I dread to think how they are when someone secures a loan with them. Waste of time and not professional.

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    Brent, New South Wales, reviewed 3 months ago

  • Homestar Home Loan
    Bad customer service

    There no app for customer to use. And when I use the website to log in. I could never get the verification code to send to my phone. So I can’t log in. Called the customer service. The service representative is really impatient. Terrible customer service.

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    Charlie, Victoria, reviewed 4 months ago

  • Homestar Home Loan
    They leave you exhausted, % rate is not worth it.

    I was working with a worker but absolutely slow and dependent on his Manager who in my opinion has no idea, failed to see what is important. Led me along to believe everything is OK. Made my wife and I jump through hoops, it started to make us feel whether we deserve a loan. The communication with this company is appalling. You cannot call them and expect to talk to the person your dealing with. I think this company is slow to respond and really don't understand the customer. We decided to go with another Finance Institution and it was such a relief compared to Homestar and it really showed how different Homestar works. I really believe after dealing with them they are in the Dark ages.

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    Christopher, Queensland, reviewed 4 months ago

  • Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)
    Financial stable clean credit record: Disappointed

    I was in process of refinancing, spoke to Justin, the loan specialist. I supplied the balance of my loan with the extra I paid in as savings and tried to arrange to keep my savings, so I requested a 5 min call, which he didn't respond to. Then I sent an email with a suggestion that I withdraw my savings and reapply with the actual balance. He didn't respond to me at all. I have a clean credit record and no debt at all besides the mortgage. I am a full time employee with ample money to service the loan. This is the work ethic and level of care that you will encounter. Very disappointed with Homestar.

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    Nicolas, Queensland, reviewed 9 months ago

  • Homestar Home Loan
    Avoid Homestar Finance - terrible customer service

    Homestar Finance is the worst financier I have ever dealt with and it appears their staff are incompetent and untruthful in their dealings. Firstly, it took nearly a week just to find someone to talk to about seeking pre-approval for a loan. After speaking to a number of offshore staff who continually took all of my personal details then lost them, I complained and spoke to a manager based in Australia who assured me Homestar Finance could provide preapproval for a loan prior to an auction I wished to bid on. I submitted all paperwork immediately and answered all follow up questions. Not only was I provided with no outcome prior to the auction, but my mortgage specialist did not even have the decency to contact me prior to advise there would be no outcome. On the day before the auction, which was a Saturday, I spoke to a manager who advised she would try her best to get an outcome for me by that day but in any event would call me back. I never heard back from her. Fast forward to over 4 weeks later and I still do not have preapproval. I have been assured by the mortgage specialist on multiple occasions that I would have an outcome within 2 to 3 days then I hear nothing and when I call and email I am given no explanation as to why I have not received an outcome and given further timeframes that are not adhered to. It is an absolute joke and I will now be going elsewhere. I caution anyone who values their own time not to waste it with this sorry excuse for a financier.

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    Sarah, Queensland, reviewed 9 months ago

  • Homestar Home Loan
    Slow and incompetent.

    Slow approval process, was told 2 days but I haven't heard back after two weeks despite multiple follow up by email, phone. Just promise after promise.

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    Markinyik, Victoria, reviewed 9 months ago

  • Homestar Home Loan
    Great online Lender! Good rates

    I have been with Homestar about 2 years now and have found them to have a competative rate who pass on most of the RBA cuts. There online banking is a bit basic but gets the job done. I would recommend them to anyone who needs a great rate!

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    Michael, New South Wales, reviewed 9 months ago

  • Homestar Star Classic Home Loan (<70%, Principal & Interest)
    After you join they creep your rate up. Avoid

    I've only been a customer for 18 months but already my rate is higher than the one they offer new customers. Its no introductory offer its just once you sign up your individual variable rate is put up above what they offer. I've contacted the bank but no response. Regretful decision changing to the them.

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    Shane, Queensland, reviewed 12 months ago

  • Homestar Star Classic Home Loan (<70%, Principal & Interest)
    Rude and incompetent customer service.

    I applied for a home loan through Homestar based on their reviews on customer service. I had nothing but the worst customer service experience. I was called dyslexic and asked to have my "boyfriend" pay part of the settlement figures even though my loan would cover it. I applied for a loan for a land and home build. I required an extension on financing as Homestar informed me that a loan for a build would take longer. An extension was granted based on how long Homestar told me they needed. I called three days before financing was due to ensure everything was on track. I was told it was. Come the day of financing, I was told they needed one more day as my expenses were over by $80 per month. This was despite the fact I had pre-approval based on the expenses (-$80 a month) and had since had a $2500 a year pay rise. I was also told that the evaluation was delayed as they wrote the wrong address. There was never an apology. I asked for an extension and it was refused. All my hard work to get this home was gone. Luckily the builder managed to get the land seller to change their mind. The day before settlement, the amount for settlement came through and Homestar were going to contribute a lot less than what I expected. I had paid 5% to the builder but they did not take this into account. When I asked them to explain the amount they were paying towards settling the land I was told "I can't believe you would ask me that question, you should know the terms of your loan" and "there's no way you will settle tomorrow if you make changes". The change was very easy and straightforward in the end. I hope that I can eventually be proven wrong and they can improve their customer service. I would hate for anyone else to be spoken to and treated the way I was. I am not usually one to complain but I have had no luck solving this with Homestar.

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    Samantha, Queensland, reviewed about 1 year ago

  • Homestar
    Poor service.

    As HomeStar is the closest option I had I'm with origin mms and the customer service is disgraceful they don't communicate with there customers well at all. They don't give full RBA rate cuts but they will to home star customers. They don't have a active website you have to user home star. When you complain they don't even respond to your complain unless to ring up about it. Customer service appalling. Product is good.

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    Denise, New South Wales, reviewed 4 months ago

  • Homestar
    Best bang for your hard earned dollar.

    Did my research, Homestar are the cheapest loan provider. Made the admin process as easy as possible. I never write a review but when I am this impressed with the overall benefit to me and bang for my buck, I think people should know!

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    Robert, New South Wales, reviewed almost 2 years ago

  • Homestar
    Lowest mortgage rates - and can negotiate lower!

    Homestar is fantastic for low rates. I have never seen better. The only downside is that being a non-bank lender, and perhaps to maintain their cheap rates, their internet banking interface is very basic, and there is no app. This took a bit to get used to, but that's a small adjustment for a great value product.

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    Rebecca, Western Australia, reviewed almost 2 years ago

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    Home loan comparisons on Mozo - rates updated daily

    • Mozo Expert Choice Badge

      Smart Booster Home Loan

      2 Year Discounted Variable Rate, Owner Occupier, Principal & Interest, <80% LVR

      interest rate
      1.85% p.a.variable for 24 months and then 2.25% p.a.variable
      comparison rate
      2.21% p.a.
      Promoted
    • Mozo Expert Choice Badge

      UHomeLoan

      Owner Occupier, Principal & Interest

      interest rate
      1.85% p.a.
      fixed 3 years
      comparison rate
      2.13% p.a.
      Promoted
    • Mozo Expert Choice Badge

      Celebrate Variable Home Loan

      <60% LVR, Owner Occupier, Principal & Interest

      interest rate
      1.99% p.a.variable
      comparison rate
      1.99% p.a.
      Promoted
    • Variable Home Loan

      Owner Occupier, Principal & Interest

      interest rate
      1.99% p.a.variable
      comparison rate
      1.99% p.a.
      Promoted
    • Basic Home Loan

      Fixed, Owner Occupier, Principal & Interest, LVR<70%

      interest rate
      2.09% p.a.
      fixed 3 years
      comparison rate
      2.32% p.a.
      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 506 home loans in the Mozo comparison engine.

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    Sours: https://mozo.com.au/rate-and-review/homestar/home-loan-reviews

    1 Rates shown apply to new eligible Owner Occupieda or Investment home loansb only, loan limits may apply depending on your product (refer to the product page) and at least one applicant is on PAYG employment. For fixed rate loans, after the fixed rate term, a variable rate will apply. Rates are subject to change without notice. Existing borrowers may have different interest rates which are dependent on the rate offered to the borrower at the date when a home loan settled and any reductions or increases the lender decided to make on the existing loan over time. Accordingly, there is not one standard variable rate that applies to all Homestar home loans and existing customers can confirm their current rate(s) by logging in to internet banking or by contacting customer service. Terms, conditions, and eligibility criteria apply.

    2 Comparison rates are based on a basic Homestar loan, on a $150,000 loan amount over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

    3 Third party cost(s) incurred by service provider(s) are payable and may vary or increase depending on the service provider, nature of the service and request. Any additional cost(s) are passed on directly to the applicants(s). If there is a variation or an increase, a separate quote will be provided..

    4 Disbursements may also be payable.

    Other fees and charges may apply.

    DISCLAIMER: Terms, conditions and eligibility criteria apply to all our loan products and features. Fees, charges and disbursements are payable. Final approval is subject to credit assessment. Information valid as at 27th May 2021 which is subject to change without notice. Please consider if the product is appropriate for your individual circumstances. If you need assistance or have any questions about a product or feature and its suitability, please contact our Loan Specialists.

    Registered to BPAY Pty Ltd ABN 69 079 137 518


    Sours: https://homestarfinance.com.au/
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    1.8

    DON'T WASTE YOUR TIME - Terrible experience - Awful customer service

    My husband and I worked with this company for almost 2 months being led on. We worked with Jimmy Hicks (loan originator) and Stephanie Vaughn (processor). We were looking to move from Michigan to Georgia. My husband will retire from his job in 4 months. I am not working at this time. Initially, the loan was only in my husband's name. Jimmy told my husband that we could get a house for $440,000. That was the purchase price for the home we fell in love with. My husband submitted everything that was requested of him. There was a lot of back and forth about additional information needing to be sent to Stephanie. But they never clarified what information they needed. My husband called Stephanie. From the beginning of the conversation, she was rude to him. She drilled him about the new home in GA not being his "primary" residence, since he's not retiring until August. Then she told him "we're not giving you a loan" and hung up on him. We told Jimmy about this interaction. He advised that she wouldn't be apart of the process anymore. However, the next week when Jimmy was on vacation, Stephanie began emailing late one night asking for additional information. We gave her everything that she asked for. The loan still didn't clear to close. After a lot of back and forth, Jimmy decided I should be added to the loan to establish residency. We've told them from the beginning that I would be the one to live in the house for the first couple of months until my husband retired. He had me do my own application and submit all the required materials. This still wasn't enough to get a clear to close. Jimmy kept coming back with new "ideas" - NOTHING WORKED! But they never told us what the "problem" was until the last minute. Oh did I mention that our closing date was pushed back twice! The bottom line was that we didn't have enough income, but we had PLENTY of assets. Despite the fact that we own the home we currently live in, have a rental house, and condo generates rental income as well. In the end, Jimmy suggested that we use a company called Ribbon to buy the house cash and we essentially pay them rent. Well, the underwriters at Homestar wouldn't approve that either. Deal lost... seller terminated the contract. We lost money for earnest, inspection, and appraisal. The home appraised for more than what the seller listed it for. Now it's back on the market for $15K more than the initial list price. Which was discovered off of our appraisal. This was a lose-lose situation from the beginning. It would've been nice if Jimmy could've had a conversation and understood what we were trying to do. Then he couldn't be upfront and said at this time we can't work with you right now. Not waste our time. This was an emotional roller coaster. So many highs and lows.... They just kept pretending that it was going to be okay. Dragging out a deal that he knew wasn't going to work. The deal is done and over with now. But my husband is still getting emails from Homestar talking about a "conditional approval".

    Sours: https://www.rateabiz.com/reviews/homestar-financial-corporation-stockbridge-ga/2aca3fb5802519028c5b600512761d42/summary
    Homestar Finance Pty Ltd

    She asked sharply. Pamir already Elena with Vladimir. In the buff. The whole honest company seemed to sober up instantly.

    Loans homestar

    But tomorrow I will leave for Moscow, there I will fuck with another girl, whom you do not know, the day after tomorrow. With the third. Today she saw me with Vika. How can you tolerate this. - I tolerate, so I can - And how long will you tolerate this.

    Power Up Your Workforce with Global Operations Featuring Verity, Victorian \u0026 Homestar

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