General Terms and Conditions of Business
Clause 1 Application, contracting party and minimum age
To apply, please complete the application form on the school website (www.eurocentres-atlanticanada.com/apply) as early as possible. First and family name must be entered as shown in the travel documents (passport or identity card). On confirmation of the receipt of application by Eurocentres Atlantic Canada (18 King Street, P.O. Box 987, Lunenburg, N.S. B0J 2C0), the contract shall be deemed to have been agreed and the registration shall be binding. The minimum age for any course at Eurocentres Atlantic Canada is 16 years (16th birthday before course start date).
The course participant shall be deemed to be a Eurocentres Atlantic Canada contracting party provided he or she is 18 years old or more. In the case of course participants who at the time of application (date of application) have not yet reached the age of 18, or where despite having reached the age of 18 the participant is not deemed capable of being a contracting party according to the law of his or her country of residence, the contract must be signed by a parent or guardian, who must also give his or her exact address. This shall also apply when the age of consent is not 18 years in the country where the language course is taking place, or in which the course participant or his or her parents or guardian is resident.
The course participant shall be defined as the person who takes part, or intends to take part, in the language course that is the object of this contract.
Vouchers and other promotions must be presented at the time of application. Vouchers and promotions cannot be taken into consideration once the Letter of Offer is issued.
Clause 2 Information provided on registration
The course participant/contracting party herby expressly confirms that the information provided at the time of application for the language course shall correspond with the truth, and accepts that he or she may be expelled forthwith from the language course at any time should said information prove to be a misrepresentation (e.g. beginners who select a start date on which no beginners’ courses are available). In such an event, the course fees shall not be refunded in any way, not even on a pro-rata basis. Potential participants who are unsure of their language level should tell the Eurocentres Atlantic Canada admissions staff that they wish to take the Eurocentres Pathfinder test (available on www.eurocentres.com).
Clause 3 Terms and conditions of payment
On receipt of the Letter of Offer, a Course Reservation Fee of CAD 500 per participant is due. The remaining course and respective accommodation fees are due six weeks before starting the course. Should the course be longer than 6 months, payments can be made in 6 month increments or payments in excess will be kept in trust.
Payment for all products shall be due immediately where the application is made less than six weeks before the start of the course. The fees shall be deemed as effectively paid only when they have been paid into the account specified by Eurocentres Atlantic Canada in the Letter of Offer. Enrolments received by phone or mail: when paying by credit card, the down payment will be charged to the card no later than 10 days after dispatch of the confirmation and the remaining payment six weeks before start of the course. A 4% charge applies to payments made by credit card.
Clause 4 Delay in payment
Should payment not be made by the aforementioned date, the contracting party shall be deemed to be in default. In such an event, Eurocentres Atlantic Canada shall not be obliged to admit the course participant to the language course. The existence of a claim on the part of Eurocentres shall remain unaffected by the above. Eurocentres Atlantic Canada may claim damages in accordance with Clause 10.
Clause 5 Proof of payment
At the start of the course, the course participant shall provide proof of payment of the course fees and, where applicable, of the accommodation and other fees. Should the course participant be unable to present such proof, he or she shall not be admitted to classes or accommodation. In such an event, Eurocentres’ claims shall remain unaffected.
Clause 6 Enrolment fee
The enrolment fee of CAD 150 shall be charged for all arrangements and is not under any circumstances refundable.
Clause 7 Change fee
A request for a change of school, date (course, accommodation, etc.) or type of accommodation less than 14 days before or anytime after commencing the course must be agreed by Eurocentres Atlantic Canada. If Eurocentres Atlantic Canada is able to confirm the change, you will be charged a change fee of CAD 110. The change fee for the language year/semester is CAD 330 and is payable when the confirmation is received. You will not be charged this fee if you choose to extend your course more than 14 days before the commencement of the course. If we receive your change of booking less than 14 days before the course is due to begin or after the course has started, other costs may be incurred in addition to the booking change fee (e.g. for accommodation), which we will have to pass on to you. Any extension of a course, once the course has begun, will be treated as a new enrolment. In the case of specialized courses of more than four weeks, the specialization can also be changed during the course. However, only one change can be made every four weeks. The school must in any case agree to a change. Please see Clause 10 for calculation of deadlines.
Clause 8 Passport and visa requirements
Please familiarize yourself with the passport and visa requirements for Canada and ensure you make the necessary arrangements.
Clause 9 Obligations of the course participant
The course participant shall be responsible for choosing a language course that corresponds to his or her abilities and complying with any visa stipulations. The course participant undertakes to participate personally at the lessons and to arrive punctually. Should irregular attendance or other behavior of the participant break the law, be in conflict with entry or visa regulations, or cause a disturbance to other participants, Eurocentres Atlantic Canada reserves the right to expel the participant from the course. In such an event, the course fees shall not be refunded in any way, not even on a pro-rata basis.
Clause 10 Withdrawal before the start of the course
The contracting party may send written notification of withdrawal before the start of the course, without any statement of reasons. If such written notification is received by Eurocentres Atlantic Canada 14 days before commencement of the course, all payments already made to Eurocentres Atlantic Canada in connection with the present contract shall be refunded to the contracting party, with the exception of the enrolment fee, a possible accommodation placement fee, and the possible INGLE International Insurance fee.
If written notification is received by Eurocentres Atlantic Canada less than 14 days in advance, but in any case no later than 5:00pm (AST) on the last Thursday before the commencement of the course, the course participant shall be contractually obliged to pay the enrolment fee, accommodation placement fee (if applicable), 2 week’s tuition, and accommodation fees (if applicable) for two weeks (homestay) or four weeks (student residence). If student is found in default, applicable service charges will also apply. Reimbursements will be made within four weeks after receipt of the withdrawal.
Clause 11 No-Show or withdrawal from the language course, failure to attend individual parts thereof
Should the course participant fail to attend the language course, withdraw from the course, or not take up individual parts thereof, such as individual lessons, he or she shall not be entitled to claim and reimbursement.
Clause 12 Cancellation and/or change of accommodation after course start
Accommodation may be terminated or changed, subject to 2 weeks’ notice ending on a Saturday. Notice of termination shall be sent in writing to Eurocentres Atlantic Canada exclusively. A change fee of CAD 110 will be charged. Should the course participant leave his or her accommodation before the end of the period of notice, the full price for the accommodation up to the end of the cancellation period remains payable. For student residences, the respective General Terms & Conditions of the third parties providing such accommodation apply.
Clause 13 Complaints and liability
The course participant shall make complaints without delay to the school administration. (Any complaint concerning services provided by a third party should be addressed to the third party.) If Eurocentres Atlantic Canada is not able to remedy the situation within a responsible period and in accordance with Eurocentres Atlantic Canada Conflict Resolution Policy (including the Languages Canada Dispute Resolution for Languages Canada) the course participant may take steps to remedy the situation him or herself, and Eurocentres Atlantic Canada shall refund the cost, against receipts, in so far as legal and contractual liability requires. This procedure does not restrict the participant’s right to pursue other legal solutions. Any request for refund should be made by registered letter to Eurocentres Atlantic Canada within four weeks of the agreed termination of the course. After this period, all types of claims under any legal title shall no longer apply and be forfeited. Eurocentres Atlantic Canada shall be liable for its own performances in accordance with these General Terms and Conditions and statutory regulations but not in the case of ordinary negligence; for package deals, liability in case of claims other than for personal injury shall be limited to twice the package price. Liability is limited to the immediate damage. Eurocentres Atlantic Canada shall not be liable for the loss, destruction, etc., or misuse of valuables, cameras and video cameras, etc., mobile phones, credit cards, cash, etc. Eurocentres Atlantic Canada shall also not be liable for lost holiday time, experience frustration, etc. Eurocentres Atlantic Canada shall not be liable in the case of poor or non-performance of services provided by a third party. For any non-contractual liability, the statutory regulations shall apply, with any liability limitations and exclusions on these General Terms and Conditions of Business having priority over statutory regulations.
Clause 14 Insurance
Medical insurance is mandatory for study at Eurocentres Atlantic Canada. If you do not have medical insurance that will cover you during your course, Eurocentres Atlantic Canada will invoice you for an INGLE International insurance premium and will purchase the insurance on your behalf.
Clause 15 Minimum number of participants & public holidays
Where the minimum number of six students required for each language course has not been reached, Eurocentres Atlantic Canada shall inform the participant/contracting partner at least three weeks before the start of the course. Where Eurocentres Atlantic Canada is unable to offer to participant/contracting partner an alternative language course, Eurocentres Atlantic Canada shall reimburse any paid fees. The contracting partner shall not be entitled to make any claims for inconvenience or for other damages. In exceptional cases, Eurocentres Atlantic Canada may run courses with less than six participants. On days which are, according to the local law, public holidays in Nova Scotia, no classes will take place. Lessons will neither be compensated nor refunded.
Clause 16 Changes to prices, dates, or programs
Provided that no Letter of Acceptance has been issued, Eurocentres Atlantic Canada shall have the right at any time to change the dates and prices published in the catalogue, on the internet, or elsewhere. On conclusion of the contract, Eurocentres Atlantic Canada may amend the published program of services, provided such amendments are unavailable and negligible, and are made in good faith and do not affect the overall style of the course. If material changes are made to key services, the contracting party shall have the right to withdraw from the contract or to request to join an equivalent language course, where Eurocentres is able to offer him or her such a course. Eurocentres shall immediately notify the contracting party of any such amendment. The contracting party must exercise his or her rights immediately after receipt of such notification from Eurocentres Atlantic Canada. Eurocentres Atlantic Canada shall be entitled to increase its prices after signing of the agreement and up to three weeks before the start of the course for the following reasons: increases in cost of transportation, increases in charges for certain services, fluctuation in exchange rate, official price increases, introduction or increased official charges. In the case of such an increase, the price can be adapted and increased accordingly. In the case of price increases of more than 10%, the contracting partner shall have the same rights as in the case of a considerable change of one of the key services. Any changes to the program or services during the language course due to unforeseeable or unpreventable reasons are permissible, provided the overall content of the program remains unchanged. Eurocentres Atlantic Canada retains the absolute right to assign or re-assign participants to classes in accordance with their language skills or to implement any other measure required for the correct operation of the school.
Clause 17 Data protection
We record your personal data in our school database in order to book your accommodation (i.e. homestay, residence, etc.), your course, other school services, and to comply with statutory regulations. In certain cases, we are obligated to submit your information to authorities (i.e. immigration authorities, Canadian government, etc.). Your information is stored by Eurocentres Atlantic Canada. If we have your permission, Eurocentres Atlantic Canada uses your data to provide you with information about Eurocentres product news. Please inform us if you do not wish to receive this service.
Clause 18 Consumer protection
By reading the General Terms & Conditions of Eurocentres Atlantic Canada, the contracting partner shall retain the right to instigate further legal steps, subject to these being available under the law applying to the place of residence of the contracting partner or at the location of the school. This right shall not be limited by compensation offered by Eurocentres Atlantic Canada or a partner company of Eurocentres Atlantic Canada in connection with a dispute.
Clause 19 Contracting parties/guarantee
The contract is concluded between the contracting party as defined in Clause 1 and Eurocentres Atlantic Canada.
Clause 20 Applicable law, jurisdiction
Canadian provincial and federal law shall be applicable exclusively to the present contract. The above General Terms & Conditions shall in no way restrict the general applicable rights of the contracting partner.